Overview

At Wahaj Decor customer satisfaction is our top priority. They strive to deliver high-quality cosmetic organizers and home decor products in perfect condition. If a customer is not completely satisfied with their purchase, they may request a return or refund according to the terms outlined below.

Return Period

Customers may request a return within 7 to 15 days of receiving their order. This time frame ensures that customers have ample opportunity to inspect their products and decide if they meet their expectations.

Eligible Returns

A product may be eligible for return if:

The item was delivered damaged or defective.

The wrong product was delivered.

The product was damaged during shipping.

The item is unused and in its original condition.

The original packaging is available.

These criteria help ensure that customers can shop with confidence, knowing that their concerns will be addressed.

Non-Eligible Returns

Returns will not be accepted if:

The product has been used.

The item has been damaged by the customer.

Parts, accessories, or packaging are missing.

The product has been altered in any way after delivery.

Understanding these conditions helps customers make informed decisions when purchasing products from Wahaj Decor.

Damaged or Incorrect Orders

If a customer receives a damaged, broken, defective, or incorrect item, they should contact Wahaj Decor within 48 hours of delivery. They should provide clear photos or videos of the product for verification. After verification, Wahaj Decor will arrange a replacement or issue a refund, ensuring that customers receive the products they expect.

Refund Policy

A refund will be approved when:

The damage or issue is caused during shipping.

An incorrect item was sent by the Wahaj team.

The product arrives damaged due to courier handling.

Refunds will be processed after the returned item has been received and inspected, making the process as smooth as possible for customers.

Refund Processing Time

Once approved, refunds are typically processed within 5-10 business days through the original payment method or a mutually agreed method. This quick turnaround helps maintain customer trust and satisfaction.

Return Shipping

If the return is due to Wahaj Decor’s mistake or courier damage, the return shipping cost will be covered by the company. However, if the return is requested for reasons not related to product defects or delivery errors, return shipping charges may apply.

Contact Us

For return and refund requests, customers can contact Wahaj Decor via:

Wahaj Decor is committed to providing the best shopping experience and ensuring complete customer satisfaction